The Shopee Ph Shopping Experience

Jan 9, 2016 //
http://shopee.ph/the_makeup_ph
http://shopee.ph/the_makeup_ph
Shopee Ph, a marketplace app available for free in Apple App Store and Google Play officially launched December 2015 in the Philippines. I encountered this app from several online shops I follow on Instagram. They're posting huge discounts that buyers can only avail if they made the online transaction via Shopee App.

BUYER EXPERIENCE
Shopee Guarantee
I love how secure my payment was! If an item was marked with the Shopee Guarantee, it ensures that if products are not received in the previously agreed-upon condition, payment will be refunded to the buyers in full.

As a seller, shopee doesn't require you to place Shopee Guarantee as it would also mean that payments will be on hold, and seller should be the one to shoulder the item's cost + shipping fee.


When Shopee started, they released several discount codes with minimum order. Several promo codes I used:

Until December 31, 2015
GLOBE250 minimum of 450 and up
GLOBE500 minimum of 900 and up

Until Jan 31, 2016
SPBAZAAR minimum of 500 and up
HOHO300 minimum of 700 and up
HOHO500 minimum of 1000 and up

As of December 15, Shopee stopped the discount codes. Reason I got from my netizen friends: Abuse usage of discount. All I can say, it was an unfair marketing strategy for buyers like us :p They have successfully lured buyers because of their promo codes, then they just discontinue without any prior notice.
A photo posted by A Beauty Bella ❤ (@glendacandedeir) on

Some RiRe Lip Manicure I also purchased via Shopee.

I pay my items via online banking transfer since going to banks during Holiday season would consume my time. I only choose Shopee Sellers that offers Shopee Guarantee for safety reason.

My order timeline from Beautyshopph (Because I really need those Cetaphil Cleanser for my rash bumps)
  • December 11 - Placed order
  • December 13 - Payment Confirmed by Shopee
  • December 14 - Sent to AbestCourier
  • December 17 - Received package
PS: I used my Rizal Address (Provincial)

Delivery
Delivery depends upon seller's availability also considering the time frame seller mentioned on the item's

Refunds
I'm glad I was able to test Shopee Guarantee for refunds.
I always ask the seller first if item was still available with stocks onhand. I bought few more shades or RIRE Lipmanicure (planning to review it soon), my payment was already confirmed by Shopee - which took 2 days to confirm aftre payment transfer.
  • December 15 - Place order and paid items
  • December 16 - Seller informed me she got wrong number of stocks available. She informed me for a refund via Shopee App instead since she already approved the refund request I made.
  • December 18 - Request approved by Shopee
  • December 23 - Refund released
SELLER EXPERIENCE
Feel free to check and follow my account :
I sell my items here and via Instagram, most items are cosmetics and skin care, brand new and preloved, very affordable price. I offer prices lower than other sellers. Just because I like to. :P
  • December 8 - Order date
  • December 11 - Payment Confirmed (Buyer to Shopee)
  • December 14 - Shipment date, Payment to be released once confirmed
  • December 15 - Buyer received the item, payments to seller will be processed as soon as the buyer notify Shopee.
  • December 18 - Check deposit received (Shopee to Seller)
  • December 22 - Payment successfully released
Update As per Shopee
We are now PAYING YOU FASTER! We have UPGRADED and now payments are made on a daily basis! No more waiting 3-5 working days or tons of bank statements matched per product. Now, we provide next day transfers, just for you.
Orders completed before 1PM - money transferred next working day
Orders completed after 1PM - money transferred after (2) working days
Orders completed between Thursday 1pm to Sunday 1pm - money transferred on Monday
Selling Issues: (06-2017)
There's a lot of selling issues in Shopee I encountered. Some are already resolved. For preferred sellers, they are no longer allowed to sell pre loved items and takal (sample) products. All must be full sized. There are also reports that they are removing product listing because of counterfeit tagging. However, I noticed that they also promote stores selling knock off makeups and they are still PREFERRED SELLERS! and even have a slot for flash deals. I also know legit sellers of makeup and Shopee is requesting for authenticity letter just because the price is low. They have double standards which is really unfair.
Disclaimer: This is not sponsored post. I do not received anything from the brand to publish this post, I just like to share my story about buying and selling via Shopee App.

57 comments :

  1. May mga fees po ba ang seller sa shopee? O kng magkano ang binayad ng buyer sa inyo yun din ang nareceive nyo na check deposit?

    ReplyDelete
    Replies
    1. Wala po fee for being a Shopee Seller, free po.

      Yes

      Delete
  2. Hi. Safe po ba iadd yung bank details dun sa 'my account' tapos 'bank accounts/cards' section? Thanks.

    ReplyDelete
    Replies
    1. Yes :) Its the best way to receive your earnings in Shopee

      Delete
    2. Buyer po ako :(
      Di po ba nila yun mawiwithdrahan ng basta basta?

      Delete
    3. No, im a buyer and seller too.

      Delete
    4. Parehas lang sila ng www.goods.ph na safe na online shop saka lazada at zalora. yan palang yung mga na try kong shop.Okay nadin shopee madaming tinda.

      Delete
  3. Okay. Thanks po sa reply! 😊

    ReplyDelete
  4. what if you don't have a bank account? is there any other way to received the payment?

    ReplyDelete
    Replies
    1. The only way to receive buyer's payment is to have a bank account connected to Shopee.

      Delete
  5. hello po, pano po magrequest ng refund sa shopee? wala po kasi akong makitang link eh.

    ReplyDelete
    Replies
    1. click mo po yung order mo, meron po dun na link for refund. for more info you can also contact shopee directly.
      thanks!

      Delete
    2. I have yjis problem too.walang request refund na button yung order detail ko.i need to return the item kc kulang nang anim na set ang pinadala at nakabayad na ako as cod.lesson learned.better to check the item before paying.

      Delete
    3. Hi, you can dispute the seller, if wala po available na refund button, contact shopee for this case. Make a move po para maayos yung transaction, sana mag participate din along si seller.

      Delete
  6. Hello Ms. Glenda, I'm a new seller at shopee. Just joined a little more than a week ago. My question is if my buyer ordered too many items that will NOT fit inside the large pouch of the integrated free delivery courier of shopee, what do you do? Because the the delivery man said they will only accept for pickup packaged items that will fit inside their pouch (just one pouch per customer order). So what are your options if the order is more than what will fit in that one pouch?

    ReplyDelete
    Replies
    1. Hi Angelo,
      as a seller you should be able to estimate if the products will fit to integrated courier. Next move is to cancel the order first.

      If it doesnt fit the pouch, you should have another non integrated courier such as LBC, XEND, JRS (go for cargo since malaki or mabigat yung package), ABEST etc

      Buyer must pay for SF of non integrated courier

      You also have option to inform the buyer to order separate order ids na lang so it may fit 2 pouches.
      1 order id = 1 pouch
      Buyer needs to check out 2x
      but s/he might pay SF 2x as well if di maka abot sa SF promo amount

      for Black Arrow they have 3 different pouch sizes, for LBC they are using 1 size. Ask shopee for dimensions

      Delete
    2. That info is very helpful ma'am. Thank you very much.

      Delete
  7. Hi po, ask ko lang po, na receive ko n yung item pero mali po yung item papano po irereturn ito sa seller? ako po ba mag babayad ng shipping fee sa LBC pra i return ito? hindi po ba unfair nmn un? 500 pesos worth yung inorder ko tpos 200 pesos shipping fee so parang nag sayang lang ako ng 200 pesos at 14days time kakaantay tapos mali lang pla makuha kong item, ano po ma i susuggest nyo?

    sinabi din ni seller na yung item na marereceive ko ay same sa pinakita nyang picture pero pag dating sakin hindi nmn

    ReplyDelete
    Replies
    1. First thing to do when you receive packages from Shopee, inspect first before clicking order received, para you can file return/refund pa.

      Case should be investigated first after you file complain sa Shopee, we do not know yet pa kasi kung sino may fault sa case. Reach out to Shopee :)

      Delete
    2. Did you already click order received sa Shopee?
      You shouldn't dapat, para you can file pa ng return/refund, take photos and let shopee know

      Shopee will decide regarding your dispute po sa seller.

      Delete
  8. hi po ask ko lang po kung ano ma isusugest nyo, umorder ako sa shopee at kakareceive ko lang ng item, and sadly mali yung nareceive kong item. worth 500 pesos sya, sabi ng seller ireturn ko n lang dw sa address nya tpos irerefund nya ako. Kaya lang LBC ang ggmitin nmin kso hindi ba parang lugi nmn ako doon? 500 pesos worth ang inorder ko tpos ako pa magbabayad ng shipping fee sa LBC na 200? so parang nasayang lang ang 14days time na pag aantay ko at 200 pesos ko?

    sinabi din ng seller na yung item na marereceive ko ay SAME sa picture na sinend nya sakin pero pag dating sakin iba ang cnabi nya lang ay "wala na po madam ganyan n lang meron e"

    ano po maisusuggest nyo?

    ReplyDelete
    Replies
    1. Ask for refund po via App. Attach photo po kung ano yung item na nareceive nio. There are cases kasi ng waybill switching sa part ng courier, or possible na nagkamali din talaga si seller ng padala. Marami pa po possible reason kung bakit mali yung nareceive mo na item. Check dn po if yung pouch label eh naka pangalan po sayo, SOP po sa sellers na isulat sa pouch yung order id and name ng buyer.

      Always communicate with the seller and get in touch with Shopee Support po

      Delete
  9. Hello, Glenda.
    I'm a first time shopee seller and I just wanted to ask how is the process of shipping? Will shopee get the product from me then ship or will I ship it myself? Also, how can I get the payment and how many days will it take?

    ReplyDelete
    Replies
    1. have you tried po na mag apply sa Shipping Program ni SHOPEE? or not yet?

      Delete
  10. Hello po!
    Ask lang po ako kung ma refund ba yung wrong amount na deposit ko sa shopee as payment for a certain product? Instead of 2043 pesos, 2050 po nabayad. Thank you po

    ReplyDelete
    Replies
    1. Pwede po marefund, kindly contact them via email for this concern

      Delete
  11. Hi! Can I just ask po kung paano niyo nakukuha yung payments from the buyer? Does Shopee transfer and directly deposit the money in your account? Or do they send you actual checks? Thank you!

    ReplyDelete
    Replies
    1. Hi Veronica, Shopee transfer and directly deposit the money in your account. Bank account is required if you're a seller in Shopee.

      Delete
  12. Hello po! Ask ko lang po kung ishoshoulder ko po ba ung expense ng nirereturn kong item?

    ReplyDelete
    Replies
    1. Usually buyers shoulder the SF, but its case to case basis. If its the seller fault for wrong item, wrong color, damaged item - seller should be shoulder the SF, it depends on your agreement.

      btw I saw your other comment, I moderate comments here, and not everything will be posted online to avoid ads and spammers. ty!

      Delete
    2. In some cases po pala
      When its Fault ni seller and they admit it -
      they will ask to return the item, then refund the SF when they received it - SF covered will be transferred to buyer's bank account directly.

      So sa una aabonohan muna ng buyer yung SF, make sure to send receipts to seller. Then item cost will be refund as well once nakuha na ng seller yung item.

      Ito po yung madalas na nangyayari but it will depend po sa usapan niyong dalawa ng seller, meron po kasi na hindi pumapayag sa ganun.

      Delete
  13. Hi mam, i requested for refund for the wrong item delivered and to return the item but the seller did not give me the address. May i ask how can i return the item without address of the seller? Thank you.

    ReplyDelete
    Replies
    1. Do a screenshot of messages, ask for refund using the button then attach po yung screenshot conversation na willing po kayo to return and asked the seller for the address, but no reply pa. Shopee will investigate and contact both of you if needed.

      Delete
    2. Do a screenshot of messages, ask for refund using the button then attach po yung screenshot conversation na willing po kayo to return and asked the seller for the address, but no reply pa. Shopee will investigate and contact both of you if needed.

      Delete
    3. Do a screenshot of messages, ask for refund using the button then attach po yung screenshot conversation na willing po kayo to return and asked the seller for the address, but no reply pa. Shopee will investigate and contact both of you if needed.

      Delete
  14. May I ask how can i return the wrong item if the seller did not really give me his/her address?

    ReplyDelete
  15. Hi ask ko lng po kailan ittransfer n shopee aent n buyer kasi dapat estimated release e kahaponpa pero unti now wala p

    ReplyDelete
    Replies
    1. Hi, please contact Shopee Support first. thanks!

      Delete
  16. Hi po!Ask lang po ako kung pwede po ba mag request return ang item pag matagal ito na recieve? Dapat kasi po pag Nov. 26, nandito na. Cash on hand rin po yun kaya hindi pa po ako nakabayad.

    ReplyDelete
    Replies
    1. kindly coordinate with the seller about your concern.

      Delete
  17. Papano yung ganito po, kasi nag bayad na po si buyer thru remittance po tapos wala pa pong confirmation po na paid na po yung item ano po yun kinabukasan pa po ba yung confirmation ?

    ReplyDelete
    Replies
    1. it depends, may cut off po mga remittance and si shopee. Allow po natin yung 2-3 days payment verification before shipping out. :)

      Delete
  18. Hello Ms. Glenda.may transaction po ako na naudlot..ngbayad po aq tru online banking kaso pinacancel nung buyer eh naisend ko na po ung bayad..pero kinancel order thru shopee app..pero after 5 hours ngemail yung dragonpay na kinonfirm yung payment ko kaso wala namang natanggap yung seller..pano ko po irerefund to? Dahil wala na po ung refund button sa cancelled transaction pano ko po ipaparefund sa shopee.sana matulungan nyo po aq

    ReplyDelete
    Replies
    1. Email or call shopee is the best way po

      Delete
  19. I hope you're online. I'm a first timer buyer and I'm trying to avail the free shipping obviously by buying item worth 500 pesos but upon checking, I still need to pay 25 peso shipping fee and only a 100 peso is lessen to the shipping fee. Is it normal ba?

    ReplyDelete
    Replies
    1. Yes it is normal. Computation still varies depending on your location, total weight of your order and a certain amount is subsidized by Shopee. Check your check out details

      30% off shipping with min. order of ₱250.00,100% off shipping with min. order of ₱500.00

      Check out details: 100% off shipping (capped at ₱100.00) with min. order of ₱500.00 with this shop via Black Arrow Integrated

      If P125 is the computed shipping to your location
      - P100 - capped amount by shopee - ito lang shoulder nila
      you pay P25

      ;)

      Delete
  20. Hi maam seller po ako ask kolang.. What if hindi nag confirm ng receipt ung buyer kahit nareceive nya na ung order nya? Marereceive kopa po ba yung bayad nya?

    ReplyDelete
    Replies
    1. How did you know na nareceive na nya? if its already tagged in the system app itself, just wait for few days na matag as complete.

      If it doesnt appear sa app BUT already received as per courier site - email or call shopee about your concern - They might ask proofs so ready your waybills if ever po :)

      Delete
  21. mam.. how about. yung buyer na walang pambayad sa COD. at naubos na ang shopee guarantee. automatic ba ma return to seller ang item?.

    ReplyDelete
    Replies
    1. If no payment, order will be marked as Return to Seller. tho need lang mag wait ni seller ng ilan days para mareturn sa kanya yung item ulit

      Delete
  22. Hello po. Ask ko lang kung need talaga na ako ang magshoulder ng return ko? Walker po kasi sya ng baby sad to say basag sya. Ayoko naman na.ipaship back ko na ako magbabayad ng sf dahil mabigat din yun. Sobrang lugi nko sa mgging sf nun. Plss help pano po ggawin sabi ni seller ako daw magbayad nun shipback. Ano mangyyari kapag diko pinaship. Hindi massolve yun pagrereturn/refund ko sa shopee..

    ReplyDelete
    Replies
    1. Coordinate with Shopee about this issue. Send photos to seller and to Shopee. Meron pong email sa app, and juts tell them what happened. They will investigate. Seller should have sent a photo na walang damage yung item.

      Delete
  23. Ano po mangyayari kapag diko napashipback kay seller yun item na nirereturn/refund ko? Mabigat po kasi yun item and gusto ni seller ishoulder ko ang shipping fee.

    ReplyDelete
    Replies
    1. if you don't file a refund or claim, makukuha na nya yung money na binayad mo.

      Delete
  24. Hi po, nag order po ako ng item at nakalagay po doon na sa 31 ko pa daw marereceive ang item tapos na receive ko ang item ngayon 29. Ano po ang gagawin ko angang order received naka gray padin ? Hindi sya ma click.

    ReplyDelete
    Replies
    1. Mag update po yung order if na notify na ng courier yung shopee na nareceive na ng buyer yung item, saka macclick yung order received. if still not, please contact shopee po

      Delete

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