I am a former employee of a BPO Company (Sykes Asia) and I'm Technical Support Representative for an IT company specializing in software - Natural Language Processing & Understanding (NLP/NLU) which develops speech recognition technology. We usually troubleshoot and INSTALL the program via phone by giving instructions (not via team viewer/remote access). I would like to share to you things that may not be familiar to you regarding working in a Call Center.
1. BPO Companies provide great benefits (Even if you're an entry level applicant)